Privacy policy
Effective Date: 08/05/2025
This website (the "Site") is operated by SunsolveMD, a Delaware corporation selling a line of cosmetics designed to protect users' skin from the harmful effects of sun exposure. Customers can purchase products directly from www.sunsolvemd.com. In addition to the Site, Sunsolve MD maintains a presence on the following social media platforms: Instagram, Facebook, Twitter, YouTube, TikTok, Pinterest, LinkedIn, Snapchat, Reddit, and Tumblr.
At Sunsolve MD, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and secure your personal information, as well as the rights you have concerning your data. By accessing, browsing, or using our Site, you accept this Privacy Policy without limitation or qualification. If you do not agree with this Privacy Policy, you may not be entitled to fully use our Site or the services it offers.
This section outlines the personal information we collect and how we use it.
Information Collected from Website Visitors
When you visit our Site, we may collect the following information:
- Internet protocol (IP) address
- Location data (e.g., based on IP address)
- Web browser type
- Operating system used by the visitor
- Search terms or keywords used to find the Site
- Interaction data (e.g., pages visited, clicks, session length)
We use this information to:
- Understand our Site visitors and their preferences
- Personalise content and improve user experience
- Optimise Site content and performance
- Perform statistical analysis to improve our Site
Additionally, we collect non-personal data via tools like Google Analytics.
Information Collected from Social Media Users
We may collect the following information from interactions with users on our social media platforms:
- Posts made on our social media pages
- Direct messages sent via social media platforms
- Publicly available information from your social media profiles when you engage with us via posts or messages
We use this information to:
- Market our products
- Obtain customer feedback
- Understand customer preferences
Information Collected from Customers
When customers place orders on our Site or communicate with us, we collect:
- Name, email address, phone number
- Billing and delivery address
- IP address
- Product order details and preferences
- Skin type and product recommendations
- Payment information (processed via third-party gateways)
We may also collect contact information if you communicate with us using a web form, email, postal mail, text message, or phone.
This data is used to:
- Fulfil product orders and provide customer support
- Personalise product recommendations and marketing offers
- Maintain financial records and track order history
- Improve products and services offered
Information Collected from Representatives of Vendors and Business Partners
We may collect business contact information from representatives of our clients, vendors, and business partners. This data is used to:
- Maintain and manage business relationships
- Communicate for support or oversight purposes
Cookie Policy
For more details on how we use cookies and similar technologies to enhance your experience on our Site, please see our Cookie Policy:
Our Site and social media pages are intended for adults 18 years and older. We do not market or knowingly collect personal information from children under the age of 18. If you believe that we have unintentionally collected data from a child, please contact us using the information provided in Section 9, and we will take immediate action to remove it.
We may share your personal data with the following recipients:
- Vendors and Service Providers: We may share your data with third-party vendors and service providers that help us operate the Site, process payments, deliver products, or provide customer support. These vendors are required to handle your data in accordance with this Privacy Policy.
- Legal Compliance: We may disclose personal data to comply with legal obligations, respond to lawful requests, or protect our legal rights (e.g., in response to a court order, or request from law enforcement).
- Aggregate Data: We may share anonymised or aggregated data for marketing or research purposes, provided it does not identify specific individuals.
- Business Transactions: In the event of a merger, acquisition, bankruptcy, or asset sale, your personal data may be transferred to the acquiring party. We will ensure that the buyer adheres to the terms of this Privacy Policy regarding your data.
We do not sell, rent, or lease your personal information to third parties except as described above.
- Security of Personal Information
We take reasonable and industry-standard measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include encryption, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is entirely secure. While we strive to protect your data, we cannot guarantee its absolute security.
We do not store payment information. Our payment gateways process transactions securely, and communications are encrypted.
In compliance with the General Data Protection Regulation (GDPR), you have the following rights:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request that we correct any inaccuracies or complete any incomplete information.
- Right to Erasure: You can request the deletion of your personal data, subject to certain conditions.
- Right to Restrict Processing: You can request that we limit the processing of your personal data.
- Right to Data Portability: You can request that we provide your data in a machine-readable format for transfer to another provider.
- Right to Object: You can object to the processing of your personal data for direct marketing purposes or any other legitimate interests.
To exercise these rights, please contact us using the contact information provided in Section 9.
You have the following options regarding your personal information:
- Opt-Out of Marketing: If we collect your data for marketing purposes, you can opt out by following the unsubscribe instructions or contacting us directly.
- Opt-Out of Newsletter: If you no longer wish to receive our newsletter, you can unsubscribe through the link provided in each edition or contact us.
To exercise any of these rights, please contact us using the details in Section 9.
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. We encourage you to review this policy regularly to stay informed about how we protect your personal data.
For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:
- Email: hello@sunsolvemd.com
- Phone Number: (+1) 302-344-8396
- Postal Address: 200 Continental Drive, Suite 401, Newark, Delaware 19713
If you believe that we have not respected your rights under this Privacy Policy, you have the right to lodge a complaint with the relevant supervisory authority or data protection agency in your country.
This Privacy Policy is governed by the laws of the United Kingdom. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts in your country of residence.